Practice Resources


When claiming sight test fees or voucher payments, Walsall requires that a Docket is completed and attached. Please see below for a copy of these.


Accurate Claims

Making accurate claims booklet


Code of practice
Cooling off Period

General and Practice Visits

Child Protection Policy
Lone worker policy
Chaperone Policy
Advice on Waste Disposal
Advice on Waste Disposal FAQ
Employers Fire Risk Assessment
Freedom of Information Model (April 2010)
Frequency of GOS Tests – Memorandum of Understanding
Infection Control Self Audit Checklist
MHRA Medical Devices Regulations – October 2006
Model Infection Control Policy
Ophthalmic Contract Visit Evidence Examples Dudley PCT May 2009
Practice Data Handling Policy Template
RIDDOR – August 2006
GOS mobile eyetests notice
GOS sight tests notice
Alcohol hand rub poster
Handwash poster
Complaints register
Annual complaints template
Delegated functions procedure
Gift register
Health and Safety policy template
New performers in your practice checklist
Refusal of GOS test register

Low Vision

LVI Letter Concerning Vision Impairment Needs – August 2009
Low Vision Services Pathway

GOS Model Contracts

General Ophthalmic Mandatory Services Model Contract – May 2008
General Ophthalmic Additional Services Model Contract – May 2008
Guidance on the General Ophthalmic Services Contract – May 2008




Primary Care Support Services

Contact details for PCS Services

Patient Complaints Leaflet

In light of the ‘Culture Change in the NHS’ report published on 11 February, all NHS organisations will want to show that they are open to and welcome patient feedback. Making sure that patients know how to complain is one way to do this. A leaflet showing patients how they can give feedback or make a complaint has been published. Please print and give to patients who need it.


Please contact us if you have any queries on these documents


Interpretation Service

The CCG commission an Interpretation Service through Pearl Linguistics (020 7253 7700 (main switchboard).

Pearl provide 270 languages from the most common community languages to the rarest dialects along with British Sign Language.

Bookings should be made in advance, ideally 48 hours in advance.

The operator will need the following information

–          Trust name – Walsall CCG

–          Department or service name – ophthalmic

–          Required language or BSL

–          Details of the person booking the service

–          Details of appointment